How exciting! We (Northwest Personal Training) were voted the #1 Personal Training Studio and #1 Fitness Class in our county! Email/Social Media Announcement: We are so immensely grateful for your unwavering belief in us for over 23 years! Thank you for voting us #1 Personal Training Studio, #1 Fitness Class, and runner up for Best…
Customer service is the corner stone of our business here at Northwest Personal Training & Fitness Education. Our customers are our bosses and as Fitness Pros our #1 responsibility is to exceed customer expectations. We go out of our way to help clients. Because of this we have built a STRONG reputation as being the BEST in…
We are proud to say that we are celebrating our 22nd Anniversary here at Northwest Personal Training! Pre COVID 19 we would throw a party for clients and staff, but we have decided to go virtual this year. We aren’t going to let COVID get us down! Do you celebrate your company’s anniversary each year?…
The Holiday season is upon us and that often means your business will be closed on those special days. The holidays also mean that personal trainers will be requesting vacation time. Do you have policies that will keep both your clients and your personal trainers happy during the holidays? First priority…. notify your clients if…
Last week I reminded you to zero in on customer service to win new clients. Customer service is the corner stone of our business here at Northwest Personal Training & Fitness Education. Our customers are our bosses and as Fitness Pros, our #1 responsibility is to exceed customer expectations. We go out of our way…
A few weeks ago I told you about the full page print ad we ran in our local newspaper. Well, now we have a lot of potential new clients walking through our doors. So, what is the first step to getting them to start here at Northwest Personal Training? Customer Service!! We have always prided…
Since our training studio has been closed for nearly a month due to COVID-19, I’ve been teaching a lot of virtual online classes and training sessions. It has definitely proven that you can train clients remotely! There are literally hundreds of muscle and cardio exercises you can walk your clients through with absolutely no equipment whatsoever. Their…
Hopefully January and February have brought in new clients, brought back old clients and your current clients have renewed motivation to be fit and healthy. Now, lets keep them coming back to your fitness business all year long! One of the most important actions you and your staff can take is to ensure exceptional customer…
Do you know what our biggest problem is? It is probably your biggest problem too. THE MAJORITY OF PEOPLE DO NOT LIKE TO EXERCISE! The biggest problem working in the fitness industry is that we are offering a product that most people hate. So each and every one of us has to do whatever we can…
Cancellation policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too!…
