Customer service is the corner stone of our business here at Northwest Personal Training & Fitness Education. Our customers are our bosses and as Fitness Pros our #1 responsibility is to exceed customer expectations. We go out of our way to help clients. Because of this we have built a STRONG reputation as being the BEST in…
It’s time to evaluate the last year and plan for 2022 I recently asked our team to complete our manager evaluation and 2022 planning form. Our Manager Evaluation and 2022 Planning Form includes the following: Survey style questions: Overall job satisfaction survey Open ended questions asking our team’s opinions on the following: If we are…
As a result of the ongoing Coronavirus (COVID-19) developments, many of your clients are probably asking whether they should be working out and heading to the gym? Reassure them with the steps you are taking to keep them healthy and safe:…
Team meetings are an important part of keeping your team informed about your business, they help you team get to know each other and they are a time to share ideas. If your fitness business is anything like ours….your staff is always coming and going and never on the same schedule. That means that many…
Cancellation policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too!…
It is that time of year when many personal trainers and group exercise instructors start taking their clients outside for workouts. Clients love getting the fresh air and trainers can keep things interesting with TONS of new exercises and adventures in the great outdoors. We have a couple protocols when it comes to bringing clients…
I have shared many of my group exercise success tactics with you. Today I want to focus on keeping your group fitness program fun, fresh and cutting edge. Here are some questions to start out: Do you change your group fitness schedule regularly? Do your clients get a say in what group fitness classes are…
For many of us fitness business owners and managers……we are not only entering one of our busiest times of year, we are also entering a time of year where bad weather is inevitable. Whether it be ice, snow or fog. Make sure you and your staff are aware of your bad weather protocol. Don’t have…
In all of our conversations and consultations with fitness business owners…one of the most common mistakes we notice is that business systems are not automated and centralized. Too many Personal Trainers and Personal Training departments and businesses continue to use a manual scheduling process. This leads to various scheduling errors, frustrations, ineffective communication processes and…
The best way to deal with bad weather is to take a proactive approach. So, we recently touched base with our staff members to make sure that IF something were to happen we would have the information we need: Do you have this information from your team? Who could actually get to work? Whose vehicle is capable…
