Category: customer service

The #1 Problem in the Fitness Industry

Hey Fitness Pros, I just returned from the IDEA Personal Training summit in Washington DC.  It was a fabulous event and the attendees were awesome! I was fortunate enough to attend TRX Education Director Fraser Quelch’s session “Changing the Game”.  The content is one that all Fitness Pros need to be aware of and take…

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5 critical steps to business success as a Personal Trainer

Hey Fitness Pros, I hope you’ve survived the January rush and business is still flowing in.  It’s been one month since many of our clients have set New Year’s Resolutions and of course, it’s our job to provide the guidance, support, education and kick in the butt that our clients need to keep them on…

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Lessons from Jack LaLanne for Personal Trainers and Fitness Instructors

Dear Fitness Pros, I am so excited to relaunch my Business of Personal Training blog. It’s got a new look and feel with functioning that should make it more user-friendly for you and easier to interact and post comments. My goal is to blog two times per week and provide you with technical, practical and…

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What’s more important – offense or defense?

If you watch sports like most people, you are probably impressed by the extreme athleticism, determination and focus of athletes from around the world. One of our favorite sports to watch and play is Beach Volleyball. We find that this sport can be used as an analogy for business excellence. In the sport of Beach…

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