Customer service is the corner stone of our business here at Northwest Personal Training & Fitness Education. Our customers are our bosses and as Fitness Pros our #1 responsibility is to exceed customer expectations. We go out of our way to help clients. Because of this we have built a STRONG reputation as being the BEST in…
We recently had our first IN PERSON monthly meeting. It was so nice to get our team together (not on a zoom call!). We reviewed many day to day topics and brainstormed on the more difficult topics concerning COVID, masks and how to best make our clients feel comfortable AND how to help our staff…
Here in Washington State all fitness facilities were forced to close when our COVID numbers increased. We worked diligently with the Washington Fitness Alliance to explain why we should remain open. In the end….we were able to reopen on January 11th! To celebrate and as a way to catch the attention of our clients (and…
Cancellation policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too!…
It is clear that the road to retaining clients is all about results! When clients are seeing results they are more likely to stick around. In order to see results….a big commitment needs to be made (by both you and your client), so (naturally)the first step is for both of you to make a commitment….and I mean a real commitment….
Group Training sounds like a smart idea on paper, but how do you structure programs and sessions for a group of people with all different fitness levels, needs and goals? And what results can clients expect with only 1/3 to 1/4 of the attention they would normally get from a private trainer? Although programming for…
Barefoot running has become very popular. Do you have clients that have tried it? Do you recommend barefoot running? While I believe in the importance of strengthening our feet and letting our toes spread out like they were designed to do…we have to be careful when recommending that our clients start running “barefoot.” The bottom line…
Fit pros! This is the time of year your clients start thinking about getting in shape for summer and often get a boost of energy with the longer days so…that means NOW is an amazing time to reach out to your clients who haven’t been in for a while and to all of your other…
I am sure you have clients that have asked….”what is the best exercise?” Or they may ask……. ….Is High Intensity Training the way to go? Or is Long, Slow Distance Training better? What cardio exercise brings the best results – is it cycling, rowing, running or something else? What muscle conditioning workouts enhance overall fitness…
I am sure many of you have come up against clients who question why they need to do cardio exercise. Of course you know the importance of combining aerobic and anaerobic cardio, strength training, stretching and other forms of exercise…but your clients may not. I always like to give my clients the facts about their fitness and…
