We conduct many staff reviews throughout the year and one of the reviews is our “Indicators of Performance Review.” During the month of November, one of our managers will be conducting these reviews with each of our Personal Trainers.
What is the “Indicators of Performance Review”?:
This review will evaluate administrative skills and adherence to protocols and procedures.
How is the “Indicators of Performance Review” conducted?
The manager assigned to conducting the reviews sends out an email to our Personal Trainers letting them know what they need to do to be prepared.
The same manager will send out individual emails with the review date and time for each Personal Trainer.
Each Personal Trainer is asked to fill out the Indicators of Performance sheet and they are reminded that they will be quizzed on our policies and procedures during their individual review meeting.
Personal Trainers need to turn in the Indicators of Performance sheet before their scheduled review date.
The manager and Personal Trainer meet to go over the Indicators of Performance sheet to ensure that the Personal Trainer understands and is following our policies and procedures. The manager will give the Personal Trainer an overall monthly rating, add comments and give the Personal Trainer 3 goals related to our policies and procedures.
Finally, the review document will be placed in the Personal Trainer’s employee file.
Why conduct “Indicators of Performance Reviews”?
We claim to have the “Best Personal Trainers in The World” and we are a high end personal training studio. In order to deliver on our promises, our staff need to know and follow our policies and procedures. Taking the time to check in with our staff to ensure everyone is keeping up with our standards is essential to our success. Without this consistent attention to detail….we are just another fitness facility.
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As we approach 2023, think about adding time to conduct reviews with your staff. Use your yearly marketing plan to indicate which months of the year you will conduct reviews and then assign the management of the review to one of your staff members.
Previous Blog Posts about reviews we conduct:
Conducting On Floor Peer Reviews
Yours in health, fitness & business,
Sherri McMillan
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