Here at Northwest Personal Training we take quality and consistency seriously. Our clients deserve and expect our team to deliver the very best personal training sessions and group training classes. We take steps to ensure that we have the “World’s Best Personal Trainers.” Monthly reviews help keep us at the top of our game. Each month we have a different review process and February is Role Play month.
For Role Play reviews, our Fitness & Training Director chooses specific instances where she believes our team could use practice and/or improvement. Then she schedules time with each trainer to do role play work. This year, she will be focusing on asking for referrals and closing sales.
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Right at the top of the page.
Role Play Reviews
Sample Role Play Review Situations for Personal Trainers
Call to set up initial appointment.
Overcome potential client obstacles to starting a fitness program.
Present a price sheet and training packages.
Show how to present specialty pricing.
Conduct an initial training session.
Using Standard Practices to Conduct Role Play Reviews
For each of the situations we have our staff role play, we have standard practices which we expect them to follow. These standard practices are outlined in our corporate manual. Our management team uses these standard practices to conduct role play reviews. They use this time to suggest improvements and highlight successes.
Bottom line – all of this role playing and practice ensures that our team offers the best experience for our clients. It increases our team’s ability to influence clients to invest in our services and, therefore, clients experience incredible results.
Blogs About Monthly Reviews
Peer Reviews – Are Your Standards Being Met?
Monthly Reviews & Audits – Plan For Success
How to Conduct On-Floor Reviews
Does your team have standard practices to follow when it comes to sales and client programming?
If your answer is “no”…. you NEED to implement a corporate manual that includes standard practices. Sound overwhelming? It doesn’t have to be. Using our Northwest Personal Training corporate manual, I designed a fitness business system to help you run an organized and successful fitness business.
Implement the business system that I designed and you will find that you work SMARTER, are more ORGANIZED and you will start generating HUGE profits like we do here at Northwest Personal Training.
DON’T REINVENT THE WHEEL! Let us give YOU the systems that we know work!
The fee to purchase the Business of Personal Training System can be made up within 1 month of increased PT sales and there are NO recurring franchise or licensing fees. A comparable business system in other industries would require an initial investment of tens of thousands of dollars.
Learn more about THE BUSINESS OF PERSONAL TRAINING SYSTEM.
Email kari@nwpersonaltraining.com with questions or to request a demo.
Yours in health, fitness & business
Sherri McMillan
