Having a clear and well communicated cancellation policy is essential for your fitness business. When your clients need to cancel, try using these cancellation policy best practices to help them feel supported and listened to. You CAN do this while ALSO maintaining your cancellation policy. Your goal should be to ensure that every interaction—especially during…
Having a consistent cancelation policy is essential to the success of your fitness business. Here at Northwest Personal Training we recently reminded our staff of our cancelation policy and why we do not deviate from it. Our policy states that if a client cancels within 24hrs of their appointment then the client is charged for…
Cancellation Policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too! Step 1. CSRs (Customer…
