Tag: cancellation policy

Consistent Cancelation Policy

Posted on June 20, 2023 by Sherri McMillan

Having a consistent cancelation policy is essential to the success of your fitness business. Here at Northwest Personal Training we recently reminded our staff of our cancelation policy and why we do not deviate from it. Our policy states that if a client cancels within 24hrs of their appointment then the client is charged for…

Cancellations Don’t Mean Revenue Lost!

Posted on May 16, 2012 by Sherri McMillan

Cancellation Policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too! Step 1. CSRs (Customer…