Everyone loves a summer vacation…even fit pros! So, how do you ensure that both your clients and staff are happy when personal trainers take time off? In this previous blog post I explain how and why we require our personal trainers to find coverage with another NWPT trainer.
Today, I would like to explain how to approach a client about working with another trainer while you are away.
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How To (And Not To) Approach a Client About Working With Another Trainer While You Are On Vacation
The Wrong Way:
Trainer: Hey Joe, I’m going to be on vacation in 2 weeks. Do you want me to get another trainer to cover your sessions while I’m away?
Client: No, that’s okay. I’ll just work out on my own while you’re away. I’ll be fine!
The client doesn’t want you to be bothered with having to find someone to cover his or her appointment. But, that’s the personal trainer’s job! Your clients will get a far better workout and maintain their routine if you get their session(s) covered while you’re away.
The NWPT Way (aka…The Right Way):
Trainer: Hey Joe, I’m going to be on vacation in 2 weeks. Ted could fit you into his schedule, so I’ve already got you booked with him. He’s an awesome trainer and he’s really excited to give you a fabulous workout. It’ll be a great change for you and you’ll probably learn some new things and train your muscles in a different way. .
Client: That sounds great.
Trainer: So, just show up at your normal time. I’ve instructed Ted with what I’d like him to focus on for your session. It’ll be a great workout.
Yours in health, fitness & business,
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