Everyone loves a summer vacation…even fit pros! So, how do you ensure that both your clients and staff are happy when personal trainers take time off? In this previous blog post I explain how and why we require our personal trainers to find coverage with another NWPT trainer.
Today, I would like to explain how to approach a client about working with another trainer while you are away.
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How To (And Not To) Approach a Client About Working With Another Trainer While You Are On Vacation
The Wrong Way:
Trainer: Hey Joe, I’m going to be on vacation in 2 weeks. Do you want me to get another trainer to cover your sessions while I’m away?
Client: No, that’s okay. I’ll just work out on my own while you’re away. I’ll be fine!
Trainer: Ok.
The client doesn’t want you to be bothered with having to find someone to cover his or her appointment. But, that’s the personal trainer’s job! Your clients will get a far better workout and maintain their routine if you get their session(s) covered while you’re away.
The NWPT Way (aka…The Right Way):
Trainer: Hey Joe, I’m going to be on vacation in 2 weeks. Ted could fit you into his schedule, so I’ve already got you booked with him. He’s an awesome trainer and he’s really excited to give you a fabulous workout. It’ll be a great change for you and you’ll probably learn some new things and train your muscles in a different way. .
Client: That sounds great.
Trainer: So, just show up at your normal time. I’ve instructed Ted with what I’d like him to focus on for your session. It’ll be a great workout.
Yours in health, fitness & business,
Sherri McMillan
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