When I attended the Business of Personal Training workshop nearly 2 years ago, our business was doing ‘good’, but not ‘great’. What became very clear to me in doing the workshop was that we were lacking in something very simple… systems. Without the proper systems set in place, the business was running, but it wasn’t running efficiently, and without efficiency, it’s like spinning one’s wheels without going anywhere – a waste of valuable energy! Learning the information from this workshop, along with retaining the operations manual from Northwest Personal Training, allowed us to utilize the proven systems without us having to re-create the wheel. From Marketing to Customer Service to Human Resources to Programming… we now have the resource that would allow us to take our business to the next level. Because of efficiency through these systems, it allowed us to focus our energy where it really needed to be focused and that’s on our clientele. Revenues and client retention has increased as a result. I can honestly say this was one of the best investments we could have ever made for our business! I have continued working with Northwest Personal Training through their online coaching program for the last 2 years. In being the sole owner of growing business with 3 full-time employees, I have a lot of details and aspects to keep track of. The online coaching helps me because it’s like having another ‘department’ in our business. The weekly correspondence and insight about promotions, events, programming and marketing provides us an invaluable resource for ideas, as well as insight and assistance with personal relation issues amongst staff and clientele. It’s nice to know that if I have questions about any aspect of the business, I can email or call Northwest Personal Training for ongoing and continual support.
